Frequently Asked Questions

A: Trünk Moves

A Trünk Move is the combination of:

  • Award-winning Trünk microcontainers to keep your items safe.
  • Express shipping to transition faster into your new life.
  • Flat rate so you always know how much you're paying. 

With Trünk Moves protect your essentials, your timeline and your budget.

Packing

The outside dimensions of a Trünk container are 39 inches long, 23 inches wide and 18 inches tall (99 x 58 x 45 cm). The inside dimensions are 36 x 20 x 15 inches (91 x 51 x 38 cm). Trünk can be shipped and stored flat, it has a rectangular base and collapses to a height of 7 inches before being assembled.

Why do we offer one size of container?

Trünk is specifically designed to optimize volume and weight for shipping. We have tested different container sizes and formats, and proved that this is the one that allows you to ship the most of your belongings via parcel, while keeping them safe. You can pack up to 110 pounds, the equivalent of what you can pack in 2.5 large suitcases, in each Trünk microcontainer.  

You can pack up to 110 pounds of your personal effects and valued goods, which is the equivalent of what you can pack in 2.5 large suitcases. It is very important to remain within the weight limits to avoid additional charges from the shipping carrier.   

Yes. Trünk is an incredibly strong and lightweight shipping container, specifically designed to protect fragile and heavy items and keep your belongings safe all through the journey.  

Trünk is powered by Kübox technology, which has been recognized with the DuPont Award for Packaging Innovation  for excellence in Responsible Transportation packaging. It is the result of world-class packaging design and aerospace engineering. Learn more about our heavy-duty container technology here.   

The Trünk container does not include packing materials. You can find bubble-wrap and other cushioning materials at your local pack and ship store or with online providers.

Your packed items must not include: currency, silver and or gold coins, precious goods (jewelry), aerosol products, chemicals, cleaning products, guns, ammunition, explosive materials, biologic materials, opened liquids, flammable materials or liquids including perfumes, non-shelf stable food items, open food items, pharmaceutical drugs, illicit drugs, live animals, animal remains, human remains.  

Are there any additional items I cannot pack into my Trünk container if I am moving internationally?

The list of items prohibited for domestic Trünk Moves is the same for international moves, but depending upon your destination country additional restrictions may apply and often include pirated products, politically sensitive books audio (depending on the country), and pornographic materials (sometimes even in the form of art).

After you have finished moving and unpacking, Trünk microcontainers are yours to keep and reuse. Trünk can be used for storage or stored in a flat position until your next move. When you reuse the Trünk with a subsequent move you get a discount.

The Trünk was designed to be reused and the “how many times” depends on how the container has been handled by the carrier. It is not unusual for Trünk containers to be used more than six times and some users have shipped a Trünk up to 20 times.

Trünk is not waterproof, but using plastic stretch wrap or even kitchen plastic wrap can make Trünk water resistant. 

Trünk, while innovative, does not float.

Pricing

Our standard pricing package includes:

• A brand new Trünk microcontainer delivered at your front door.

• Pick-up of packed Trünk at your selected location. 

• Shipping to a new destination. 

• Up to $1,000 carrier value protection for your packed goods while in transit.

• 24/7 online tracking. 

Each Trünk Move is priced, fulfilled and tracked individually. We do not offer volume discounts.

For optional additional services such as dedicated pickup time and/or increased value protection, the corresponding price will be clearly displayed so you always know what you're paying for. If you have further questions regarding your Trünk Move, feel free to contact us.   

Trünk domestic moves are simply priced to and from any location in the contiguous 48 United States. Domestic shipping is priced per Trünk container. Visit Domestic Trünk Move to check our domestic flat rate.

For international moves with origin in the United States we offer flat rates by country of destination. International shipping service is priced per Trünk container. Visit International Trünk Move and select the country of destination to get the flat rate per Trünk.

If you have already purchased a Trünk microcontainer and want to use it on your next Trünk Move, you will get a discount. Contact us. 

Returns

We do not accept returns of a purchased unused Trünk container.

Why doesn't Trünk Moves accept container returns?

Each Trünk microcontainer is delivered safely wrapped directly from the factory to our customer with the guarantee that all containers are in factory new condition and untouched by any outside party.

Shipping

For Domestic Trünk Moves within the United States you need two documents:

1. Packing List 

While you are packing, make sure to register the contents of each Trünk and provide all the details necessary to protect the items being shipped. You'll receive a copy of this information in your email.

2. Shipping Label 

When your Trünk has been packed and you are ready to complete your Trünk Move, provide information about the origin and destination of each Trünk and set a pickup date. We will review your information, send you a shipping label per Trünk, and confirm the pickup date to the email you provide.

Additional to the Packing list, International Trünk Moves require the following files:

Identification: A required scan of your government issued identification clearing showing both photo & detail information. Suitable identification for international is a passport and or visa.

Country Specific Documentation: These documents may be required depending upon the destination you are shipping/moving to. We will advise and provide these documents based upon your booking.

We ship and deliver your packed Trünk containers via our carrier partners, UPS, DHL, FedEx and others.

You can purchase as many Trünks as you need. Each Trünk, holding up to 110 lbs, is priced, shipped and tracked individually. 

In order to offer the highest level of protection for your items, we rely exclusively on Trünk. Our microcontainer is specifically designed to optimize volume and weight for shipping and keep your belongings safe all through the journey. For added protection, you can pack your own boxes inside a Trünk and keep track of it while it's being shipped.

Yes, all carrier partners provide online 24/7 tracking of each Trünk microcontainer.

  • If your Trünk has not been shipped yet, you can update the pickup and delivery address on your order, by logging into your account.
  • If your Trünk is already in transit, contact us

Additional fees may apply for either option.

Yes, you may choose to have your packed Trünk container delivered to a UPS, DHL or FedEx location and held there until you are ready to pick up the container. Arrangements need to be done directly with the carrier pickup-location. Any additional fees incurred must be paid by you directly for that arrangement. For additional information contact us.  

You can order a Trünk move even if you don't know your exact moving date. All you need to know at the moment of placing an order is your destination (domestic or international), the number of Trünk containers you want, and the address where you want to receive your Trünk containers to start packing. 

Once you have a moving date, go to Check-In and select when you want your packed containers to be picked up. You can schedule a standard pickup between Monday through Friday during the times of 9:00 AM to 5:00 PM.

NOTE: Packing prohibited and or restricted items, national emergencies, weather events, acts of nature, acts of war, labor strikes, civil unrest can impact your move. 

DOMESTIC MOVES

  • Once you place your order, you will receive your Trünk containers within 3-6 business days.
  • You can take as long as you want for packing.
  • When you are ready to move, go to Check-In and select when you want your packed containers to be picked up.
  • After pickup, your packed items will be delivered to your destination within 3-6 business days.  

INTERNATIONAL MOVES

  • Once you place your order, you will receive your Trünk containers within 3-6 business days.
  • You can take as long as you want for packing.
  • When you are ready to move, go to Check-In and select when you want your packed containers to be picked up.
  • After pickup, your packed items will be delivered to your destination within 3-9 business days, excluding customs clearing time.  

Packing prohibited and or restricted items, national emergencies, weather events, acts of nature, acts of war, labor strikes, civil unrest can impact your move.

Each Trünk microcontainer is transported by one of our carrier partners (FedEx, UPS, DHL or others) and depending upon the origin door location and the delivery door location, some delays can occur in transportation times. 

Yes. Each Trünk Move is priced, fulfilled and tracked individually. Therefore, you can select a different destination for each Trünk you ship.

WHERE TO SELECT THE DESTINATION

  • Place your Order: The first step o f booking your Trünk Move is selecting the country of destination. It doesn't matter which city or state you're shipping to, if it's within the same country, the price is the same. 
  • Create your Shipping Label: Once you've purchased and received your Trünks, and you have finished packing, proceed to create a Shipping Label for each Trünk. In that file, you'll specify the address of origin and destination of each Trünk you're shipping.

SHIPPING TO DIFFERENT COUNTRIES 

If you are shipping to different countries, you can include it all in one order, as long as you determine how many Trünks are going to each country. 

SHIPPING TO DIFFERENT ADDRESSES WITHIN THE SAME COUNTRY

If you are sending several Trünks to different places within the same country, you only need to place one order and indicate the number of Trünks you need. When you create the Shipping Labels for your Trünks, you'll specify the address of origin and destination for each Trünk you're shipping.

Yes. You can select a different pickup location for each Trünk you ship when you create create a Shipping Label. The shipping label includes:

  • Origin Address- where your Trünk will be picked up.
  • Destination Address: where your Trünk will be delivered.
  • Pickup date: the day the shipping carrier will come to your selected origin address and take your Trünk for delivery. 

 Yes. You can select a different pickup location for each Trünk you ship when you create create a Shipping Label.  

Value Protection

Yes, each Trünk Move includes up to $1,000 of value protection per Trünk microcontainer.

You can purchase additional value protection.

Our standard price includes value protection of up to $1,000 per Trünk container. If you estimate that the value of the items you are shipping is higher than $1,000 you can purchase additional value protection after purchasing your Trünk Move.

Yes, you may choose to self-insure or use another way to protect the value of the goods being shipped, utilizing a renters or home owners insurance or other available means directly obtained by yourself.

No, value protection of up to $1,000 per Trünk microcontainer is a standard inclusion. Self-insurance or other obtained insurance by our customer will not discount the standard price of a Trünk move.

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