Concierge Services

Concierge services provide users and customers with quick and convenient access to additional services, making their lives easier and more efficient. From arranging travel plans to scheduling appointments, our professional team handles it all, allowing users to focus on what's important to them.

Our team is here to assist you in making necessary changes to your booking. 

Change fees and other incidental Charges are serviced by our Concierge Service Offerings

Please take a moment to read through change fees that might apply to your booking. All fees must be paid prior to changes or pickup rescheduling.

Pickup Change $75.00 - fee that applies to requests to change pickup parameters made after the user has made a request for labels, accepted the pickup calendar event, and then requests changes to the date or time of the request.

Missed Pickup $135.00 – fee that applies to bookings that have accepted the scheduled pickup but fail to have the trunks ready for the driver or make the driver wait beyond 15 mins to collect the trunks. Drivers have the authority to cancel a pickup if the wait time is beyond 15 minutes. 

Label Changes $75.00 – fee applies to bookings that require changes in their label(s). Labels are provided digitally and sent via a calendar invitation to the email provided in the label and pickup request. All users are expected to review labels to ensure their label is correct. No label change fee will apply if Trünk has incorrectly created the booking label.

Last Minute Label Creation $75.00 - fee applies to bookings who require same day labels sent digitally as a PDF to the customer's email address.  Customer is responsible for printing labels.

Delivery Holds & Delivery Address Changes $135.00 - fee applies to bookings that require Trunkmoves team to communicate changes to delivery address or vacation holds after the shipment is with the carrier. To avoid these charges, the customer/user can communicate directly with the carrier and if additional fees are assessed by the carrier, the customer/user will be responsible for those charges.

Split Delivery Charge $50.00 - fee applies to bookings that require Trunkmoves to create labels splitting the delivery locations for the user. Example: Booking US#### is for more than one trunk, with two, three or more final delivery locations within the same service lane. e.g. Domestic delivery addresses within the 48 contiguous US states. International split delivery addresses are not allowed.

International Document Changes $75.00 - a fee applying to changes for uplifting amended documents used for foreign customs clearance. This fee is applied once per occurrence, subsequent revisions will be charged per occurrence.