Tiffany S.
Overall it seems to be a solution to my interstate move. The purchase and delivery of the Trunk order went smooth, the quality of the Trunk seems sturdy. Considering at the moment I have only ONE Trunk in Transit, which is scheduled for delivery to its destination tomorrow, August 17th, 2022 I can not comment yet on the how it's been received at the destination.
One major disappointment was the UPS pick up re quest. Although I requested within the designated time frame for a pick up, two days, unfortunately, it took 3 days for UPS to arrive...the day UPS did show up, fell on the actual loading day of my household goods, which was not very pleasant and quite stressful, as the communication was that UPS would arrive swiftly between 8am - 12 noon that day, and actually they arrived at 3pm...which meant I had to wait in an empty house for 3 hours, not to mention having to wait for the TWO days prior from 8am - 5pm on the first scheduled day, and then 8am - 7pm on the second scheduled day. Having to organize with a professional moving company is a tall order in and of itself, having to add the stress of waiting for a UPS during the pack / load days added more stress to the task.
Since packing & loading days were scheduled and much going on after the 1st scheduled UPS pick up day, it was quite a stressful experience.
Having said that, the customer service agent, John, went above and beyond to promptly inform me of solutions and making constant contact with UPS to ensure a pick up was made. Communication was clear, and often for all updates on the subject of organising a suitable pickup time table, etc.
On that note, while the option / information to use a 3rd party pick up service was provided, www.roadie.com, this service is not mentioned anywhere on the TRUNK website as a legal affiliate to TRUNK pick up services, therefore as a customer in my situation, interstate move under time constraints and no information connecting the service to TRUNK, I was not confident to choose this option.
In the end, due to the major delay of UPS pick up, and the unecessary inconvenience, TRUNK swiftly offered a partial refund on the TWO Trunks that I had ordered. Only one Trunk has been packed and shipped, with the other Trunk scheduled for pick up at weeks end.
I sincerely hope the UPS pick up request for this 2nd Trunk order goes smoothly. The scheduled pick up is for this Friday AUGUST 19th, 2022, as I fly out of state to the destination of this 2nd Trunk order on SUNDAY, August 21st, 2022 it's with great hope UPS will follow through accordingly.
Linda H.
Trunk #2 arrived ok at rescheduled time, 2 days after first date, late pm delivery, ok. Slight damage to trunk, contents ok. Overall, UPS tracking on second truck kept us up the first delivery date. Wasn't until the next morning that UPS showed a second delivery date. That proved accurate.
Dwight G.
Everything was fine, except one pin was missing from corner of one of my trunks. It appears that someone was trying to open trunk. I asked UPS driver for pin if it was in his truck. Didn't know about missing pin. No damage or missing items inside trunk. Curious if UPS personnel tried to pry open trunk.
Amanda L.
Awesome product
Great customer service
Simon R.
UPS did NOT handle with care. Had screws broken in both of my boxes but luckily they were sturdy enough and none of my stuff was damaged. Everything else is great.
Simon R.
Great work! On time and very professional.
Ima Jean W.
Picked up and delivered as promised with no broken items. After the 3000 mile trip, the trunk will be unusable for moving, but will due for storage.
Joachim S.
My daughter has been using Trunks for 4 years moving her belongings between home, college, and back!
harvey m.
Great and easy to use
Raivo
I spent 3 months looking for the best value and the fullest services for diy, this is the company
Anne Griffin
Fantastic service, I ordered three trunks and moved my items up to San Francisco in two days.
Thomas Jensen
Used one crate to move across country. The kubox crate is super easy to use. The On demand pickup was super. The driver and I assembled the crate in a few minutes (10 min give or take). Loaded the crate in the back of his truck, sealed it and in 8 days my crate delivered. Pretty simple and a good value for the everything.
Brit Mitchell
I don't think i'll ever use a cardboard box again. Had many fragile items and other items like clothing and shoes using the trunk. The whole experience was fantastic.
We opted for the ondemand pickup which was totally needed.
Three kubox trunks left my place in Portland and arrived 4 days later at my door in Tokyo. The trunks were in perfect condition and when I unpacked not one thing was broken!
The trunks are now stored under our bed and we'll use them again on our move back to Spain next year.
Thomas
Great service and great crates
Armen
Superior service, love the crate
Stefan
I use this trunk for my move from NYC to Chicago. Very good, very easy. Price compared with UPS without rate was expensive. I recommend this. The crate is also very cool
Billy
sorry for so short, not much to say, its good and recommed
Harry
I purchased the move two weeks before, when I went to pack, I had lost the pins. I sent a message and they sent the replacements for $4 in two days. Good customer experience
Ricky
The trunk got damaged during the move, everything I packed was perfect.
Ricky
I asked my kids if they wanted some items from their childhood and items I wanted them to have, they all said yes. I used three trunks to send things to my kids during the downsizing of my home.
James
very easy, great price
Kyle
My third shipment, as easy as the first
Jason
My BF used them before and liked the the service. They get my business from now on, it was really easy to use, everything as promised and a great price.
Sophia & Fiona
The prices and service are exactly what they present online. Nothing hidden! It is refreshing working with a company like this. I purchased, scheduled online, they picked up as promised, delivered as promised. High marks for ease of use and great transparency in pricing.
Jan
Everything happened as they said it would online, very easy to use system, would definitely recommend. There were no last-minute surprise fees/charges - price I paid matched exactly. Items arrived exactly when they said they would arrive. Really liked the online tracking so I knew where my trunks were. I found the cube and the trunks to be significantly larger than expected, there is a lot of space!
Jesse
Great service and great crates
May
Highly recommend the service
Jimmy
I purchased two regular trunks and a custom one for my tv, great service and the crates are amazing!
Robbin D
I moved from Oakland, CA to Scottsdale,AZ and it was my first move out of my parent's home. Even though my parents wanted me to move out the furniture they gave me, when I compared costs to move with or without furniture, it was an easy decision, just trunks for my move. 5 trunks and I saved more than $1000
David
I waited all day, should have spent the extra for the timed pckup
Christy
really great experience in service
Scott
anyone who wants to do a small move and do it yourself, trunk is a good solution
Sanjay
They weren't my employer's service provider. Everything I got from my HR was way too complicated. I showed them this and got the Ok to use them. The move was great, very simple, and continue to use them for my work.
Ricke
good, very happy with the service
Steven
I saw some prior customers talk about easy to use. My recommendation is the same, the company is easy to work with, I didn't even talk with them at all. It's kinda like ordering a small move from amazon prime.
Tomas
I used taskrabbit for getting the trunks to FedEx myself, it saved me about $30. The driver even helped me carry the trunks out of my house. The trunks are amazing and the pricing is an awesome value. Best diy service for really small moving.
Steven
1 trunk, very good service
Gary
This is a perfect system for moving college kids.
Georgia
Excellent service excellent crate
